shoprat53 I’ve also had great luck with their CS. My issue was a damaged thermometer from shipping. They rushed one out right away
Grilleye Pro Cloud Service Problems
If anyone is having problems with their GrillEye Pro cloud service hear is something to try. This was provided by GrillEye customer service.
brian schneider Thank you posting this, I really hope I can go back to recommending this unit and I will if this fixes it!